Perfect Quality = Perfect Customer Feedback
I recently purchased a Parker 45 Student Edition and wanted to let you know what an enjoyable experience this was. Firstly the quick professional communication with Natasha when I had an inquiry regarding shipping. Then when I saw the package when it arrived and how it was wrapped I knew this was going to be an experience so I sat down with my girlfriend, mom and sister to open the box. Every step of the unboxing was amazing. I’ve never seen this much attention to detail! We opened the box, had some tea, then opened the quality control card, had another sip of tea, commented on the packaging etc. You get the idea. The package arrived with the string still intact. Even the packing tape was applied perfectly centred. We know because we measured. And finally opened the pen and added ink. Amazing to activate a 60 year old pen with no issues whatsoever. It’s like a “time capsule”. Even looking at the quality control card initialled “MB” and referencing it to Marcel on your website was excellent. Speaking of the website, it is perfect. Great descriptions and clear detailed photos. Easy to navigate. Keep up the great work everyone and I wish you continued success with your company!
Hello, more good news: three of the parcels arrived today! The pens are all amazing (as are the cases) and I cannot wait to ink them up and start writing. I really cannot believe that these are vintage pens; I feel as though I've been transported back to the decades in which they were originally produced! Thanks so much to you and the UberPens team. Warmly, B.
Hi, I just received my second order from your enterprise and I must offer my praise for your service. I buy a lot of products from small and big retailers, in person and online, and I think your order fulfillment may be the best that I've ever experienced. The packaging is superb. From the neat outer wrapping (including the classic string) to the interior pen boxes and individual pen bags, to the detailed warranty card along with the beautiful handwriting. It all says, "quality". I really love your attention to detail. It really shows and I for one appreciate it. I'm sure others do too. And of course, the pens that you are selling have met or exceeded my expectations. Whatever you're doing behind the scenes to make all this happen, please continue :-) Sincerely, Marty
I'm pleased to inform you that the parcel arrived yesterday and I'm thrilled with the pen. Great service! I'll be a repeat customer. Thank you once again, Best Regards B
I received the pen this morning. I’m very pleased with it, and your very professional service. I would recommend UberPens to anyone and will look to make further future purchases.. The packaging was also excellent.
I just received the three pens. I just wanted you to know that I'm very happy with the products and specialty with you and your team. Many many thanks from the bottom of my heart, simply, it wouldn't be possible without your help. I can't express enough my thanks.
Thank you for your help, it is much appreciated! I am so glad I contacted you, you are really helpful and I am very grateful for that. The piston assembly, it worked out perfectly. Now my Pelikan 400NN works like a charm. You had been very helpful and nice to me. Thank you for everything
I got the mechanical pencil which I ordered few days ago. When I opened the package, I was surprised because of good wrapping. The pencil is working perfect and very cool. Thank you and I will buy something at your shop.
Thanks again. Pens arrived today. They are gorgeous. Will deal with Uber again. I am a happy returning customer.
I have been a fanatic fan of you website since last summer. I am quite moved by your consistent performance and the mission page of your site! May the Force be with you!
I just received the pens. I'm very, very pleased!! They are all wonderfully lovely pens!!! Thank you again.
Scant few businesses have shown the concern for a customer that you have.
Thank you so much. I will always do business with you and your wonderful team. Take care & thank you for the hard work you do to get the precious pens to us who are so far away!! With Joy, Deb
The beautiful Pelikan just arrived. Thank you so much for the careful & beautiful wrapping and for getting the pen to me safely. I appreciate your assistance and excellent customer service. I appreciate your follow up and commitment to outstanding customer service. That is what brings the customers back to you. Sincerely and Happy New Year!
Season's Greetings: I just received the Aurora fountain pen today & the plastic pen/pencil cases. The Aurora pen is absolutely lovely!!!
Refills arrived :) and they fit/work perfectly
The gold Diamond Point pen has arrived safely today, in time for Christmas. Thank you very much for sending it so quickly. Merry Christmas!
The Montblanc Monte Rosa is now one of my absolute favorites! it write so beautifully...
Dear Natasha, I made a number of orders at the same time. This probably caused the omission on the part of your staff. It was just an unfortunate coincidence that the post offices messed up and delayed. Next time, I probably would choose another delivery option. You handled all issues calmly and understood the customer's perspective. That of itself deserves a gold medal. If you want me to leave positive feedback on your site, do let me have the link. May I wish you a Merry Christmas and a bright 2017.
"Far better it is to dare mighty things, to win glorious triumphs, even though checkered by failure, than to rank with those poor spirits who neither enjoy nor suffer much because they live in that gray twilight that knows neither victory nor defeat" - Teddy Roosevelt.
The pen have arrived and I am very satisfied and happy with the ballpoint! I can tell you that the adaptor fits on the new refill from Montblanc and works perfectly! I am considering some Montblanc pen in the near future, and additional ballpoint perhaps. Hopefully you could provide after a very good experience with Uberpens. Thank you.
Hello, Natasha! Many thanks! Set reached safely. Pens look better than in the photos. You and your company is very pleasant to deal with!
Wow! You are very fast!!! Thank you very very much. :)
The wait is over!!! I received the pen this afternoon. Although I found its a bit smaller than what I was expecting, I absolutely love the way it looks and writes. Very happy with the purchase. Thanks for following up and tracking the item.
Natasha, The two little green world travelers arrived today in good shape. Great packing job on your part. The pens are wonderful. Thank you very much...bob
I received my pens and I am absolutely thrilled by them. Thank you so much for your considerate and exemplary customer service. I will certainly continue doing business with you. It is a great comfort to know that I am covered by your excellent warranty, although I don't expect I'll ever need to use it.
Dear Natasha, Thank you so much for your concern, and for your generous shipping upgrading. It is truly a pleasure to do business with you. Thank you again for your extraordinary customer service.
Hi, I was really pleased with the 120 I purchased from you a couple of months ago. Thanks
Hello Natasha, Your shipment arrived a week ago on Monday. I am very happy with the Pens. Your company took very great care in packing and preparing the shipment, as well as seeing that the pens themselves were in very good condition. I appreciate all the care and the polite and professional communication very much. I now understand how you earned that 100% rating and am very impressed with your diligence. Highest praises regarding the pens and ink. They were exactly what I had hoped for. Peace & regards.
Thanks very much again, I was very glad to find these parts available!
Just to say item has arrived ok. I am very pleased with it and thank you for prompt dispatch and careful packing. Hope to buy again from you Best Regards
Hello,I got the parts, pen repaired, my P25 is writing again! Thanks and enjoy the Christmas
The pen is amazing and works great will definitely be coming back to uberpens for more. Thank you
Hello, I recently bought a pen from you all and I am thrilled with it!! Really like your site and have bookmarked it for future buys! -- Regards, Jacqueline
I received the Watereman's fountain pen from Uber via Sunday delivery! That's real customer service. The fountain pen is really nice. Works great! Thank you all at Uber Pens! PS There's a Russian (Army?) song; "Oh, Natasha!" You should change "bug report" to "hug" report! There were no problems of any kind! Thanks again. Really nice Watermans pen....
Good morning! I want to let you know that I have just received your package!! But most of all, I want to thank you for your great customer service, and the wonderful product that I received. To be honest, it was better than I expected, all the Items that I got it came just like you described, and it made a very happy customer. Your company is very professional, I like to work with companies like yours. I will do my best to promote your business among my fellow Pen Lovers. I am looking forward to my desk purchase with you. Thank you again. Best, Claudio
Thank you for your help! The part came in last week's post; it fits perfectly and the pen is working like it was new.
Dear Natasha, First of all thank you very much for two parcels I received yesterday: unpacking your items feels almost like Christmas to me and the both pens are gorgeous!..;-) Yesterday I came back home and found your first parcel (the Reform pen and the leather pouch): they are exactly as described and expected and your packaging is really amazing, so I thank you very much indeed!..;-) Frankly speaking, so far your service leaves nothing to be desired..;-) And I am not saying this in order to flatter you, no: I simply buy a lot of stuff online, I can compare and I wish every internet seller had your level of service. I am going to come back to you some time later when another interesting pen will be calling for me..;-)
Hi! Life is short, in this iteration, but Über-long in it’s entirety. For those for whom pens recreate the past, fondly, your company is a conduit. You, nor I, can predict whether the future will preserve our species’ use of the hand’s personality. We both can commiserate, or we can understand that a person will always yearn to make their thoughts artistically singular, and so not commiserate but tacitly know that the digital age in that sense is puerile and so: ephemeral. The pens I’ve found and bought from you are exquisite, perfect, and speak softly to each purpose and person for whom you’ve provided them, through me. Just as you sent this, I’ve bought another tonight, that will make it’s mark on the recipient’s heart and hand. Thank you for excellence. Ron
The Pen arrived today. Uber Pens provided excellent service - that's all that really matters. The Rotring pen is a real beauty...like right out of the factory... Thank you all!
Hi, I got the pen yesterday. It is great! Thank you so much! The box arrived in excellent condition. And unpacking the pen is quite an experience I have to say! I am impressed that there is a instruction label on the box, which is very friendly and useful. And I like the way the pen is packed and the little warranty card. Very very nice.
Your items and service deserve praise. I've been having a few problems with ebay sellers. Wrong items, possibly fake items, endless calls and emails which is very irritating. The care with which you sell, describe and pack and send your merchandise is incredible and the quality of what you have for sale is also impeccable. With your company, it makes a light and refreshing change. Quality is impossible to go against, so you deserve all the praise you get. I Love the items, they are all gifts for my wife, my son, a good friend and I like to give special things to my special people. Thank you very much, Warm regards.
We take great pride in our writing instruments, and we want to make sure you do as well. We offer some of the best and the rarest pens in the world. We only sell NOS (New Old Stock) and mint condition items. No pen leaves Uber Pens unless it fulfills our highest standards for functionality, performance and cosmetic condition. Besides that, every item prior shipping has to pass our rigorous quality control process. The pictures in every listing are from the actual pen/item which is listed for sale, and are not edited in any way. What you see in the picture is exactly what you will get in the mail.
All of the above is simply summed up by our customers feedback. Before transferring the business to www.myUberPens.com in May 2015, we were proud to be The Only eBay pen store which had never received a negative feedback. In 10 years we've received more than 1000 positive customer feedback comments and perfect Direct Score Ratings, 5.0 out of 5.0. We were awarded the PowerSeller and TopRated store awards by eBay each year in a row.