We ship from U.S. and Europe
Our items located in U.S. currently can be shipped only to U.S. These items are marked with "Ships to U.S. only" sticker on the item's thumbnail picture, and this is also stated on the shipping tab on the product's page. The shipping service to U.S. is UPS expedited 2-3 business days delivery. Every item is insured. Shipping is free if your cart value is over $50 and only $5.99 if its below $50.
Our items located in Europe can be shipped Worldwide. For these items we provide free shipping on orders above $50. Shipping fee for orders under $50 is only $5.99. The shipping service is Registered & Insured Air-Mail, delivered within 5-10 business days anywhere in the world. FedEx 2-3 business days Worldwide International Priority Insured Shipping is also available at $39.95.
What is a multi-channel order?
It means you can freely combine items in your cart which are located in U.S. and Europe, when you provide a U.S. shipping address. We'll simply ship the items separately, one parcel from Europe and one parcel from U.S. to your U.S. shipping address. You only go through one checkout process and you still get free shipping!
How do we pack our items? What about gift packing?
Prior shipping our items have to pass our highest quality control inspection, and are perfectly cleaned and tested by UberPens master pen staff. Each pen is then packed in a special ziploc vacuum plastic bag in a nearly "clean room" dust free environment. If a pen does not come in its original presentation box, we pack it in a spacial UberPens presentation case (as shown in the product's page tab). This case ensures safe transport, it is also convenient to use for everyday safe keeping and storage of your pen, but it is also great if the pen is intended as a gift. The way we pack the pen makes it ready to be presented as a gift right out of the package. After all, this is a gift to yourself and we want you to experience it that way. We can also write a gift note for you for free. In each case we also place a free microfiber cloth, custom made for UberPens, perfect for cleaning and polishing your pens and other delicate items. After this we pack all our pens in specially designed and manufactured for UberPens only, custom made carton boxes, which ensures securest transport. All parts, cases and other items also come with a free microfiber cloth. We dispatch all orders within 24 hours.
If there are any issues with the item when it arrives, due to shipping or other problems, please contact us so we can resolve. We never had a single customer disappointed and we love to keep that record. Returns are accepted! If the reason for the return is our fault, we will issue full refund plus the original shipping and we will pay for the return shipping. If the reason for the return is that you've decided you don’t want to keep the item, you are welcome to return it 5 days after receiving it in the same condition it was delivered to you. In this case you will only need to cover the return shipping. There is nothing more important to us than your satisfaction with our service and your item!